At WINNERonline we hear a lot of complaints from Internet casino players. Some are justified, many are not. Either way there is usually a solution to the problem and often there are ways to avoid the problem in the first place. Let’s look at a few of the most common complaints.
I just won $$$ at Casino XYZ and they haven’t paid me yet. Help!
Every casino has very specific payout procedures and the player must follow them closely. In many cases the player simply hasn’t allowed enough time for the payout process to run its course. Checks may only be processed at the end of the month, for example. Also checks will take time to work their way through the (often international) mail system. Want your money faster? Look at the money wire or bank transfer options but be sure you read the fine print. These options often have service fees and/or amount restrictions.
Whether it’s your first or your 50th casino we can’t stress enough the importance of studying the casino’s withdrawal procedure in detail before you deposit money and play.
I keep emailing the casino and they don’t respond!
I can’t count the number …